Contact information
London (UK) Office
22 Portman Square, Marylebone, London W1H 7BG, UK
Istanbul (Turkey) Office
19 Mayıs Mahallesi, 19 Mayis Street No 2 Sisli
Supervisors in operations play a critical role in ensuring teams are productive, processes run smoothly, and organizational objectives are met. This program equips supervisors with the essential leadership, communication, and management skills needed to motivate teams, manage performance, and drive operational excellence. Through practical exercises, role-plays, and real-world scenarios, participants will learn to lead with confidence and achieve measurable results.
Lead and motivate operational teams effectively.
Delegate tasks efficiently while maintaining accountability.
Communicate clearly and manage team dynamics.
Handle conflicts and challenging situations professionally.
Monitor performance using KPIs and operational metrics.
Implement problem-solving and decision-making frameworks in daily operations.
Lectures and Expert Insights: Leading industry experts will share their insights and best practices.
Case Studies: Analyze real-world talent acquisition challenges and solutions.
Group Discussions: Engage in meaningful discussions and share experiences with peers.
Role-Playing and Simulations: Practice recruitment scenarios to enhance skills.
Hands-on Workshops: Gain practical experience in using recruitment tools and techniques.
Improved team performance and productivity.
Reduced operational errors and miscommunications.
Enhanced staff engagement and retention.
Better alignment of operational activities with organizational goals.
Stronger accountability and performance culture.
Enhanced leadership and interpersonal skills.
Increased confidence in managing teams and operations.
Better ability to handle conflicts and difficult situations.
Strengthened decision-making and problem-solving capabilities.
Career growth potential in operations and management roles.
Supervisors and team leaders in operations.
Frontline managers overseeing production, service, or administrative teams.
Professionals aspiring to move into operational leadership roles.
Roles and responsibilities of an operations supervisor
Understanding leadership styles and their impact on team performance
Principles of operational management and team accountability
Self-assessment: Identifying personal leadership strengths and gaps
Building effective communication skills: verbal, written, and non-verbal
Active listening and giving constructive feedback
Managing team dynamics and motivating employees
Techniques for engaging and retaining talent
Principles of effective delegation and accountability
Decision-making frameworks for operational challenges
Problem-solving techniques (5 Whys, Fishbone, Pareto)
Managing conflicts and difficult conversations
Setting KPIs and operational targets
Monitoring team performance and productivity
Conducting performance appraisals and coaching sessions
Linking performance metrics to organizational goals
Leading change and fostering a culture of continuous improvement
Time and resource management for operational efficiency
Best practices for mentoring and developing team members
