Advanced Senior Office Administration & Management

Becoming an effective and successful office administrator requires mastering a variety of skills that ensure smooth operations across departments. This program is designed to equip participants with essential competencies to manage tasks, time, and emotions effectively. By focusing on key areas such as role clarity, customer service, time management, communication, and emotional intelligence, this course ensures participants gain practical tools to excel in their roles and contribute significantly to organizational success.

Course Objectives

By the end of this training program, participants will:

• Understand the importance and value of their role within an organization.

• Learn techniques for managing processes, people, and tasks effectively.

• Develop a customer-centric mindset and enhance service delivery.

• Master time management strategies to boost productivity.

• Build strong telephonic and communication skills to handle professional interactions.

• Harness emotional intelligence to manage stress, build confidence, and maintain effective working relationships.