The employee Relations and Engagement training course examines the most recent and best employee relationship management training. Employee Relationship Management entails managing each employee's relationship with the team and with one another. Every HR decision making in an organization is influenced by employee relations.
The methods taught in this course will enable the establishment of a working environment in which all employees can contribute to their full potential. This will necessitate the establishment of a supportive and trusting work environment, as well as the proactive and sensitive management of individual and collective ER issues.
The main characteristics of this training course are:
Displays how to build a working culture that promotes close working relationships
Practices policy for employee engagement – increasing employees involvement to an organization and encouraging faith and productivity
Distinguishing job satisfaction and employee engagement, it is not just about gaining employees happy at work, it is about making them contribute
Recognizing the causes of friction at work and overwhelming them
Illustrations and case studies explaining how to efficiently manage workplace discipline and grievances
Course Objectives of Employee Relations and Engagement
By the end of this training course, participants will be required to:
Understand how to organize and manage an efficient employee relationship program
Be ready to describe the role of ER to the performance of the Managers / Supervisor and Team Leader
Be prepared to deal with performance problems and change the behavior of employees
Be capable to modify the behavior of managers and team guides
Be able to operate disciplinary procedures and grievance procedure
Understand how to control the absence
Explain the function of an Employee Support Program Training
Course Methodology of Employee Relations and Engagement
The training methodology is planned to promote maximum participation by all participants. The presenter will suggest ideas and theories to the participants and then encourage them to experiment with the ideas through the value of discussion, small group work, practices, and feedback. Each day of this training course will end with participants creating their record of what has been determined on the day and considering how the ideas might be assigned back to the workplace.
Organizational Impact of Employee Relations and Engagement
The advantages to the organization in participants attending this training course and setting the ideas into tradition are as follows:
Reformed leadership
More exceptional productivity
Increased morale and commitment
The line management team (Supervisors and Team Leaders) will handle supported by the ER function
The ER Role will improve closer working relationships with the line management team (Supervisors and Team Leaders)
Enhanced models of performance and conduct during the organization
Personal Impact of Employee Relations and Engagement
This training course will provide participants with the following skills:
Drive employees in a positive and thorough way
Understand why people work and why they try hard (and why they sometimes don’t)
Approach Grievances
The different functions of HR and ER staff, line managers, supervisors, and team leaders
How to make disciplinary action efficient and the blunders to bypass
Managing common problems such as absence or lateness
Operating performance and engagement
Joining the organization's values to the ER role
Who Should Attend
This Training Course is planned to improve increased productivity and motivation through the application of best practices in the way that employees are treated by the organization.
Attendance at this training Course will serve the:
Employee Relations Specialists
HR and Personnel Professionals
Line Managers
Supervisors and Team Leaders
Course Outline
DAY 1
The Core Role of Employee Relations
The Context
Change Management
Understanding the Rationale of ER
The Core Role of ER: Organizational Culture; Employee Engagement; Conflict Resolution; Workplace Investigations; Employee Discipline
The Distinction between the Role of ER and the Role of the Manager
The Impact on Policies and Procedures
The Psychological Contract
DAY 2
The ER Function in Practice
Communications
Team Briefing
Consultation
Discipline - Gross Misconduct
Discipline - Poor Performance
Appeals
Handling Sickness Absence
DAY 3
Supporting the Manager, Supervisor, or Team Leader
Grievances
Conducting the Grievance Interview
Management’s Right to Manage
Equal Opportunities
Discrimination
Equality and Diversity
Harassment and Bullying
Motivation
DAY 4
Managing Employee Performance and Engagement
The Performance Management Process
Motivation and Goal Theory
Giving Feedback and Coaching
Informal Participative Decision-making Programs
Job Enrichment
Self-Managed Work Teams
Quality Circles and Kaizen
Formal and Informal Consultation Programs
Employee Assistance Programs
DAY 5
Conflict Resolution - Documentation and Software
Getting the Best from People
Techniques for Resolving Conflict
Conflict Management Programs
The Ground Rules
Workplace Investigations
The Importance of Good Records – consider cloud-based software